Return Policy
At Imimeng, your satisfaction is our top priority. To ensure a smooth and reliable shopping experience, we follow return and exchange practices aligned with U.S. e-commerce standards and Google Merchant requirements. Please review our return policy below.
Returns
We accept returns for defective or damaged items within 14 days of delivery.
If you receive a defective product, please contact us right away. Our team will provide detailed instructions on how to return the item for either a refund or an exchange.
To be eligible for a return, the item must:
Be unused
Be in its original packaging
Be in the same condition as when received
Once we receive your returned item, we will inspect it and notify you of the approval or denial of your return request. If approved, your refund will be processed within 3 business days and automatically issued to your original payment method.
Exchanges
We offer exchanges for defective items.
If you received a defective product and prefer an exchange for the same item, please notify us within 7 days of receiving your order.
To initiate an exchange, follow the same return instructions provided for defective products. After we receive and verify the defect, we will ship a replacement item to you at no additional cost.
If the item you want to exchange is out of stock, we will issue a full refund instead.
Contact Us
For any questions regarding returns or exchanges, please reach out to our customer support team:
contact@imimeng.com
Thank you for choosing Imimeng!
— The Imimeng Team